Meet The Team

Established in 1990, Castle Insurance is an independent broker owned and run by Paul and Phil Younger.


Most of our clients approach us having been recommended to us by current or previous policyholders.  Our priorities are to :-


provide an efficient friendly approachable service

recommend insurance policies underwritten by reputable insurers 

assist you should you need to claim

offer professional advice from experienced/qualified staff

put your interests first


if we can’t help you, we will endeavour to put you in touch with someone who can.


Castle Insurance has a wealth of experience to offer to our clients both current and new.  We are proud to say that we offer a personal service with over 150 years of experience between us.

Paul Younger BA (Hons)


Paul Started the company in 1990 having worked in the industry for over 15 years prior.  He has a wealth of experience in all aspects of Insurance and places great emphasis on the importance of friendly, approachable customer service. 

Sandra Younger

Compliance Officer

Sandra joined on a full time basis in 1994 and has in depth knowledge of computer operating systems and FCA Compliance issues as well as Management reports and Accounting systems.

Janice Dodds

Accounts and Financial Manager

Janice joined the company in 2005  on a part time basis to help out with the office administration.  She is now working full time and is responsible for the company accounts and financial records, from reconciliation to full trial balance and month end reports

Melissa Race

Personal Lines Executive

Melissa joined us in September 2019 and is currently undergoing an intensive training programme to support our personal lines and SME team.  She has previously worked in a claims management environment and has a wide knowledge of motor claims and loss recovery.

Phil Younger


Phil joined the company in 1991 having worked in the insurance industry for 18 years prior - he has detailed experience in all aspects of general and commercial insurance and a vast knowledge of the insurance market

Craig Younger BA (Hons)

Commercial Executive

Craig joined the company in 2012  having completed his business studies degree. He is now an experienced commercial and personal lines executive. Specialising in business insurance for our existing clients and potential new clients.

Kate Thompson

Personal Lines Executive

Kate joined the company in 2000 straight from school and has in depth knowledge of the personal lines market as well as gaining experience of the commercial market and SME Market.  She is studying towards professional qualifications

Pearl Quinn

Personal Lines Executive

Pearl joined the team in November 2019 having worked for over 30 years in the insurance broking business.  She has in depth knowledge of motor and household policies and has experience in motor claims management

John Graham

Commercial Director

John joined the company in 2013. He has attained the ACII professional qualification and has over 30 years experience in the industry. He is knowledgeable in all aspects of Insurance, in particular, the commercial and business market and has valuable claims loss adjusting experience

Carren Bainbridge

Commercial Specialist

Carren ran her own business for over 10 years before joining forces with Castle Insurance in 2004.  She has an in-depth knowledge of the commercial insurance market as well as offering a complete Personal and Commercial Lines insurance service to existing and potential new customers.  

Linda Holland

Commercial Executive

Linda joined on a part time basis in October 2015 having worked for Arnott Brothers Underwriting in Sunderland for over 30 years. She has vast experience in all aspects of commercial insurance.




Graham Gordon

Marine and Cargo Director

Graham joined the company in January 2016 as our Marine, Freight and Cargo specialist, having had over 30 years experience in this sector. 

John Neill

Commercial Director

John recently joined Castle having worked in the industry for over 30 years. He is a Chartered Insurance Broker, has an MBA from Northumbria University and has achieved the Fellowship of the Chartered Insurance Institute. He has worked in most areas of general insurance however he predominantly specialises in commercial risks working with new and existing clients.

Lynne Cramman

Commercial Account Handler

Lynne joined on a part time basis in 2015 and has over 20 years experience in all aspects of insurance.  She has an in depth knowledge of commercial and business insurance

Nicola Thompson

Personal Lines Executive

Nicola joined the company in 1999 having worked for a broker for a year prior to that.  She has a vast knowledge of the personal lines market and SME markets as well as experience in claims handling on behalf of our clients

Steve Gordon

Marine and Cargo Director

Steve joined the company in January 2016 as our Marine, Freight and Cargo specialist, having had over 15 years experience in this sector

Castle Insurance Services is a trading name of Castle Insurance Services (North East) Limited - Registered Office - 15 Marshall Terrace, Gilesgate, Durham DH1 2HX  England


Castle Insurance Services (North East) Ltd is an independent intermediary dealing with selected insurers and is authorised and regulated by the Financial Conduct Authority - Registration Number 501457

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